Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context clearly requires otherwise:

• "hao7", "the Platform", "we", "us", or "our" refers to hao7 and its parent, subsidiary, and affiliated entities operating the online gambling services accessible at hao7.cam.
• "Member", "Player", "you", or "your" refers to any individual who has registered a verified account on hao7 and is permitted to access and use the Platform's services.
• "Services" refers collectively to all gambling products, betting markets, game offerings, promotional programs, customer support, and related digital services made available through the hao7 platform, including but not limited to sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-payout slot games), and sabung ayam (live cockfighting streams).
• "Account" refers to the individual registered user account through which a Member accesses the Services.
• "Real Money Balance" refers to funds deposited by the Member into their hao7 Account using a supported Indonesian payment method, net of any withdrawals, losses, or forfeited amounts.
• "Bonus Balance" refers to promotional funds credited to a Member's Account by hao7, which are subject to separate wagering requirements and may not be immediately withdrawable.
• "Wagering Requirement" (also referred to as "turnover requirement") means the total volume of qualifying real-money bets that a Member must place before Bonus Balance funds or winnings derived from Bonus Balance play become eligible for withdrawal.
• "IDR" or "Rupiah" refers to Indonesian Rupiah, the sole currency in which hao7 denominated account balances, transactions, and payouts.
• "KYC" means Know Your Customer, the identity and age verification process required before withdrawals are processed and periodically upon review of account activity.
• "Terms" refers to these Terms and Conditions in their entirety, as updated from time to time.

Access to and use of hao7's Services is subject to the following eligibility requirements, which you represent and warrant to us at the time of registration and at all subsequent times during which your Account remains active:

• You are a natural person (not a corporation, partnership, or automated entity) and you are at least 21 years of age. hao7 enforces a strict minimum age of 21 for all members and we actively verify age during the KYC process.
• You are accessing the Platform from within Indonesia or as an Indonesian resident accessing from abroad, and you accept sole responsibility for ensuring that your use of the Services complies with any laws applicable to you in your location.
• You are not currently subject to a self-exclusion order on hao7 or a related platform, nor have you been permanently excluded from the Platform due to fraud, bonus abuse, or other policy violations.
• You are acting on your own behalf and are not registering or operating an Account on behalf of a third party.
• You are not a current or former employee of hao7, its affiliates, or any software provider whose products are offered on the Platform, where such employment creates a conflict of interest with respect to Platform use.
• You have not been diagnosed with a gambling addiction and are not currently enrolled in a formal gambling treatment program. If you have concerns about your gambling behavior, please visit our Responsible Gaming page before proceeding.

To access the Services, you must create an Account by completing hao7's registration process accurately and honestly. The following conditions govern Account registration:

• One Account Per Person: Each individual may hold only one Account on hao7. Duplicate accounts, regardless of the intent behind their creation, are a violation of these Terms and will result in account suspension, forfeiture of balances, and possible permanent exclusion from the Platform.
• Accurate Information: You must provide true, current, and complete information during registration, including your full legal name, date of birth, Indonesian residential address, active mobile number, and valid email address. Providing false registration information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. hao7 will not be liable for losses arising from unauthorized account access where such access resulted from your failure to protect your credentials.
• Notification of Compromise: If you suspect that your Account has been accessed without your authorization, you must contact hao7 customer support immediately via the email address listed in Section 16 of these Terms.
• Account Naming: Your Account must be registered in your own legal name. Accounts registered under fictitious names, nicknames, or the name of another person (even with that person's consent) will be suspended pending KYC verification and may be permanently closed if verification cannot be completed.

hao7 is committed to operating a secure, fraud-free platform. All Members are subject to a Know Your Customer (KYC) verification process, which serves to confirm identity, verify age, and comply with international anti-money laundering (AML) standards.

• Mandatory Verification Before Withdrawal: No withdrawal will be approved until a Member has completed at least one successful KYC verification cycle. This is a non-negotiable policy and applies to all Members without exception.
• Required Documents: You may be asked to provide one or more of the following: a copy of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk), passport, driver's license, recent utility bill or bank statement (as proof of address), and a selfie photograph held alongside your identity document.
• Processing Time: Standard KYC verification is completed within 24–48 hours of document submission. During high-volume periods, processing may take up to 72 hours. You will be notified via email once your verification is approved or if additional documentation is required.
• Ongoing Verification: hao7 reserves the right to request additional KYC documentation at any time, including in response to unusual account activity, large withdrawal requests, or regulatory compliance obligations. Failure to provide requested documents within 14 days of the request may result in Account suspension.
• Source of Funds: For high-value withdrawals or accounts showing transaction patterns consistent with money laundering risk indicators, hao7 may request evidence of the legitimate source of funds used for deposits. This request will be handled with appropriate confidentiality.

All financial transactions on hao7 are denominated in Indonesian Rupiah (IDR). hao7 does not accept deposits or process withdrawals in foreign currencies. The following terms govern all deposit and withdrawal activity on the Platform:

• Supported Deposit Methods: hao7 accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• Deposit Processing: Deposits made via local bank transfer are typically credited to your hao7 Account within 1–5 minutes of confirmed bank-side completion. E-wallet deposits via OVO, DANA, and GoPay are credited instantly upon successful transaction confirmation.
• Withdrawal Eligibility: Withdrawals are only processed to a bank account or e-wallet registered in the same name as your hao7 Account. Third-party withdrawals are strictly prohibited. You must complete KYC verification before your first withdrawal is approved.
• Withdrawal Processing Times: Standard Members receive withdrawal processing within 1–3 hours of approval. VIP Members are eligible for express processing within 60 minutes. Processing times may be extended during public holidays, system maintenance windows, or periods of unusually high withdrawal volume.
• Minimum and Maximum Withdrawal Amounts: Minimum and maximum withdrawal limits per transaction are displayed within your Account dashboard and may be updated from time to time. hao7 reserves the right to apply additional limits to accounts flagged for unusual activity.
• Withdrawal Fees: hao7 does not charge internal fees on standard withdrawals. However, your bank or e-wallet provider may apply their own transfer fees, for which hao7 accepts no liability.
• Refusal of Withdrawals: hao7 reserves the right to delay, withhold, or refuse a withdrawal where: (a) KYC verification has not been completed; (b) the account is under investigation for suspected fraud or policy violation; (c) active wagering requirements on Bonus Balance funds have not been satisfied; or (d) the withdrawal is flagged by our AML monitoring systems pending review.

hao7 offers a range of bonuses and promotional programs to eligible Members. All bonuses are governed by both these general Terms and any specific terms published alongside each individual promotion. In the event of a conflict between the general Terms and promotion-specific terms, the promotion-specific terms shall prevail with respect to that promotion.

• Wagering Requirements: Unless a promotion explicitly states otherwise, all bonus funds are subject to a wagering (turnover) requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier is stated in each promotion's individual terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots from Pragmatic Play, PGSoft, and other designated providers typically contribute 100% toward turnover. Live casino games, table games, and sports betting may contribute at a lower rate or may be excluded entirely. Contribution rates are specified in each promotion's terms.
• Bonus Expiry: All bonus funds carry an expiry date. Bonus funds and any associated wagering requirements that have not been completed by the expiry date will be forfeited automatically without compensation or notification.
• One Bonus at a Time: Members may only hold one active bonus at a time unless a promotion explicitly permits stacking. Claiming a new bonus while a prior bonus remains active may result in the prior bonus being forfeited.
• Abuse and Exploitation: hao7 reserves the right to void bonuses, withhold associated winnings, and suspend or permanently close any Account found to be exploiting promotions through irregular betting patterns, hedging strategies, or coordinated bonus abuse in breach of the spirit of these Terms.
• hao7 VIP Loyalty Program: Members who participate in hao7's six-tier VIP program (Bronze, Silver, Gold, Platinum, Diamond, Black Diamond) accumulate loyalty points through qualifying real-money wagering activity. VIP tier benefits, including cashback rates, withdrawal priority, and exclusive promotional access, are subject to the VIP Program Terms published separately within the Platform.

hao7 is committed to providing a fair, transparent, and enjoyable gaming environment for all Members. The following rules govern gameplay across all product verticals on the Platform:

• RNG Integrity: All electronic casino games (slots, virtual table games, number games including togel) use certified Random Number Generator (RNG) technology supplied by licensed providers. RNG systems are subject to regular independent audits by eCOGRA, iTech Labs, and GLI to verify statistical fairness.
• Live Casino and Streaming Games: Live casino games (baccarat, roulette, blackjack, and others) are hosted by Evolution Gaming and Ezugi in licensed studio environments. Sabung ayam (cockfighting) streams originate from licensed arenas under the operational oversight of our content partners. hao7 does not control the outcome of live events and accepts no liability for technical interruptions in streams outside our direct control.
• Sports Betting: Odds for sports betting markets, including BRI Liga 1, EPL, La Liga, Champions League, and other leagues, are determined by hao7's trading team based on market information. All sports bets are settled according to the official result of the relevant sporting body. In the event of event cancellation, postponement, or abandonment, bets will be settled in accordance with hao7's Rules of Betting, available in the Platform's Help Center.
• Void Bets: hao7 reserves the right to void any bet placed in error, including bets accepted at obviously incorrect odds due to technical malfunction, data feed error, or human error. Members will be notified of any void settlement and the relevant stake will be returned to their Real Money Balance.
• Disconnection Policy: If a game session is interrupted due to a technical failure on hao7's servers, the game will be resumed from its last confirmed state upon reconnection, or the relevant stake will be returned to the Member's balance. hao7 is not liable for losses resulting from disconnections caused by the Member's own internet service provider or device.

The following activities are strictly prohibited on hao7 and will result in immediate Account suspension, permanent exclusion, forfeiture of all balances, and, where applicable, referral to relevant law enforcement authorities:

1. Creating multiple Accounts (duplicate accounts) to circumvent Account restrictions, claim duplicate bonuses, or evade a self-exclusion or suspension.
2. Using automated software, bots, scripts, algorithms, or any artificial intelligence tool to place bets, interact with games, or otherwise access the Services in a non-human manner.
3. Colluding with other players to gain an unfair advantage in any game format, including poker, live dealer games, or sports betting syndicates that exploit pricing inefficiencies in bad faith.
4. Exploiting software bugs, technical glitches, or RNG vulnerabilities to gain an unfair advantage. Members who discover such issues are obligated to report them to support immediately and must not exploit them.
5. Using the Platform for any form of money laundering, terrorist financing, or other financial crime. hao7 monitors all transactions for AML risk indicators and cooperates fully with international financial intelligence and law enforcement agencies.
6. Providing false, misleading, or fraudulent information during registration, KYC, or any subsequent identity or source-of-funds verification process.
7. Accessing the Services using a VPN, proxy server, or anonymization tool to disguise your true geographic location or identity.
8. Threatening, harassing, or abusing hao7 customer support staff or other Platform users through any communication channel.
9. Attempting to gain unauthorized access to hao7's systems, databases, or software through hacking, reverse engineering, or any other method.

hao7 reserves the right to suspend, restrict, or permanently close any Member Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms or any supplementary rules published on the Platform.
• Failure to complete KYC verification within the required timeframe following a withdrawal request or compliance review trigger.
• Account activity indicative of fraud, money laundering, or other prohibited conduct as described in Section 8.
• A Member's voluntary request for self-exclusion submitted through the Responsible Gaming tools available on the Platform or via customer support.
• Regulatory, legal, or compliance obligations that require hao7 to restrict access in certain circumstances.

Where an Account is suspended pending investigation, hao7 will endeavor to complete its review within 30 calendar days and communicate the outcome to the Member's registered email address. If the investigation concludes in the Member's favor, the Account will be reinstated and any withheld withdrawals processed promptly.

Where an Account is permanently terminated for cause (including fraud or prohibited conduct), all balances — including Real Money Balance — may be forfeited at hao7's discretion. Members who disagree with an Account closure decision may submit a formal dispute to the email address in Section 16.

All content on the hao7 platform — including but not limited to the brand name, logo, website design, layout, graphics, software, game interfaces, promotional materials, and written content — is the exclusive intellectual property of hao7 or its licensed content suppliers and is protected under applicable international intellectual property law.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal recreational gambling purposes. This license does not extend to:

• Reproducing, distributing, publicly displaying, or creating derivative works from any hao7 content without prior written authorization.
• Reverse engineering, decompiling, or disassembling any software component of the Platform.
• Framing or embedding any portion of the Platform within a third-party website or application.
• Using the hao7 brand name, logo, or any confusingly similar marks in any commercial, promotional, or editorial context without explicit written consent.

To the fullest extent permitted by applicable law, hao7 and its officers, directors, employees, agents, and technology partners shall not be liable for any loss or damage arising from or in connection with your use of the Platform, including but not limited to:

• Gambling losses incurred through the use of any Service on the Platform, whether arising from RNG outcomes, live dealer results, sports betting outcomes, or any other form of wagering.
• Interruption, suspension, or termination of access to the Platform due to scheduled or unscheduled maintenance, technical failure, or force majeure events including natural disasters, civil unrest, telecommunications infrastructure failure, or government-ordered restrictions.
• Loss of data, loss of profits, or consequential, indirect, or punitive damages of any nature arising from your use of the Services.
• Errors in odds, game outcomes, or balance calculations that are identified and corrected by hao7 in good faith pursuant to Section 7 (Void Bets).

Where hao7's liability cannot be excluded entirely under applicable law, our total aggregate liability to you for any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

hao7 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data protection principles applied by hao7 include:

• All personal data transmitted between your device and hao7's servers is protected by 256-bit SSL encryption.
• Your personal data is stored on secure servers and is not sold, rented, or disclosed to unrelated third parties except as required for payment processing, KYC verification, fraud prevention, or legal compliance.
• You have the right to request access to the personal data hao7 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to legal retention obligations.

For full details on how hao7 handles your personal information, please review the Privacy Policy page.

hao7 is committed to providing a safe gambling environment and takes its duty of care toward Members seriously. The Platform provides the following responsible gaming tools, accessible through your Account dashboard or by contacting customer support:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits. Once set, a limit reduction takes effect immediately. A limit increase requires a 7-day cooling-off period before it becomes active.
• Session Time Limits: Members may configure session duration alerts that notify them when they have been logged in continuously for a specified period.
• Time-Out (Cooling-Off Period): Members may request a temporary suspension of their Account for periods of 24 hours, 7 days, 30 days, or 90 days. During a time-out, the Member may not log in, deposit, or place bets. Time-outs cannot be cancelled early.
• Self-Exclusion: Members who wish to permanently close their Account due to gambling-related concerns may request self-exclusion by contacting support. Self-exclusion is irrevocable for a minimum period of 6 months.

If you believe your gambling activity is causing harm to yourself or others, we strongly encourage you to visit the Responsible Gaming page for detailed guidance, support resources, and links to professional counseling services available to Indonesian residents. You may also contact our support team directly — our agents are trained to assist Members in accessing appropriate help without judgment.

hao7 reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, hao7 will notify Members by email to their registered address and will post a notice on the Platform for a minimum of 14 days prior to the changes taking effect.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you should cease using the Platform and request account closure and withdrawal of your remaining balance before the effective date of the changes.

The most current version of these Terms is always available on this page. The "Last Updated" date at the top of this document reflects when the Terms were most recently revised.

hao7 operates under an international gaming license issued by a recognized offshore regulatory authority. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which hao7 holds its primary gaming license, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies in hao7's licensing jurisdiction. By registering an Account, you irrevocably submit to that jurisdiction for the purpose of resolving any such dispute.

Nothing in this clause limits hao7's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of its intellectual property or to enforce any security interest or other rights in any jurisdiction.

hao7 does not represent or warrant that the Services are legal in your jurisdiction. Indonesian residents access the Platform at their own risk and are solely responsible for compliance with any local laws applicable to online gambling. hao7 does not provide legal advice.

If you have questions, concerns, or complaints regarding these Terms and Conditions, your Account, a transaction, or any aspect of the hao7 Platform, please contact our support team using the details below. Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week (WIB, UTC+7).

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: General inquiries are typically answered within 2–4 hours. KYC and withdrawal-related queries are prioritized and handled within 1–2 hours during standard operating hours.
• Dispute Resolution: Formal dispute submissions should include your Account username, a clear description of the issue, and any supporting documentation. hao7 commits to acknowledging all formal disputes within 24 hours and providing a substantive resolution within 7 business days.